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SERI Vietnam Country Manager

SERI Vietnam Country Manager TOR June 2025

Overview

SERI is looking for a contractor to manage SERI programs in Vietnam. The contractor needs to have significant experience working with the garment sector to develop and delivering worker capacity programs that consider the needs of women. They need to be based in Vietnam and speak Vietnamese.

SERI in Vietnam

SERI has been present in Vietnam since 2007 through HERproject and Gap PACE programs across Hanoi and HCM regions. In 2025, SERI is working with over 40 factories to deliver SERI Digital, SERI Respect, SERI Financial Health and SERI Foundation, which are delivered by two implementing partners and through the SERI licencee model. SERI works closely with global brands and buyers based in Vietnam, and with key stakeholders including founding partners CARE, Better Work and Gap.

The SERI Country Manager - Vietnam will form part of the program delivery team within SERI and will be initiative’s Lead/Representative in Vietnam which includes oversight of and responsibility of all SERI activities within Vietnam. The SERI Country Manager - Vietnam will be responsible for timely and high-quality program delivery and project management, and for local relationship management of local member representatives, workplace leadership and increasingly - as SERI full Impact Model is activated - with additional local stakeholders such as unions, industry associations, women’s rights organizations, and others as relevant in the Vietnam context.

As part of a highly matrixed team, effective collaboration across other team functions and particularly with in-country teams and local partners will be critical to success. The SERI Country Manager - Vietnam will report to the SERI Programs Director. The SERI Country Manager - Vietnam will be based in either Ho Chi Minh or Hanoi and will visit either Hanoi or Ho Chi Minh (depending where they are based) on a quarterly basis.

Scope of Work

Technical expertise:

The SERI Country Manager - Vietnam is expected to bring strong knowledge and experience in the areas of gender equality, women’s economic empowerment, women’s leadership and advancement, supply chains and capacity building.
They will be working closely with technical leads for SERI Capacity Strengthening programs to ensure program content responds to women workers’ needs and priorities as well as the priorities and gaps of business and is delivered in using global best practice.
The SERI Country Manager - Vietnam will use their understanding of the program topics combined with their understanding of the local context to adapt materials whilst adhering to the global approach.

Project Management and Implementation:

The SERI Country Manager - Vietnam will play a key role in SERI delivery of collaboration and grant funded projects in Vietnam. This includes overseeing program implementation and quality in Vietnam, working closely with local expert partner to ensure programs are delivered on time, and utilizing SERI tools and materials. The Lead is the main contact point for troubleshooting program implementation at the factories.

Monitoring, evaluation, and learning:

The SERI Country Manager - Vietnam will be responsible for ensuring that SERI monitoring and evaluation activities are conducted at the highest level in Vietnam. This includes overseeing baseline and endline activities, conducting stakeholder interviews, reviewing monthly progress reports from the local implementing partners, keeping the impact portal up to date and providing progress reports for individual projects.
They will work with the program team to ensure consistent learning and improvement of the program, including sharing insights and best practice.

Thought Leadership and External Representation:

The SERI Country Manager - Vietnam will keep up with the latest developments on women’s empowerment, gender equality, women’s leadership and trends within global supply chains, identify leading topics, and contribute to SERI published thought leadership in the area. This includes contributing to writing reports, blogs and articles, and organizing stakeholder events in Vietnam.
They will represent SERI to external audiences and are expected to build and maintain partnerships with relevant networks and stakeholders in Vietnam.
The SERI Country Manager - Vietnam will be building, maintaining, and nurturing strong relationships with external partners such as local SERI partners, brands representatives and workplace management and other key industry stakeholders, such as unions and women’s associations.
If relevant, they will support the team in the design of projects and programs including drafting concept notes.

Team:

The SERI Country Manager - Vietnam is expected to collaborate with and share learning across a wider team to ensure that activities link up from an impact perspective and have a degree of standardization between them.

Deliverables

The planned work is expected to take place 1 July 2025 to 30 June 2026 and will be for a maximum of 220 days (pro rata).

Technical expertise

Review and deliver the annual Vietnam country strategy and work plan during 2025.
Contribute to the program design and implementation of new programs in Vietnam, where relevant, via facilitating dialogue with different stakeholders through needs assessment, interviews, etc.

Program delivery and quality oversight

Delivery to expected standard, on time and within budget, of the Vietnam country workplan and Vietnam workplace programs/grants by 31 December 2025.
Overseeing local implementing partners, including monthly progress meetings, monitoring program quality and discussing challenges/corrective action.
Visit factories and run a program quality assurance check.
Follow up and troubleshoot program implementation in approx. up to 40 factories (subject to change throughout the course of the year).
Support Training of the Trainer for new local partners or licencees on SERI programs if needed.

M&E and Learning

Oversee SERI data platform for Vietnam, ensuring that factory workplace programs are updated and, approving baseline and endline reports and reviewing monthly reports and case studies prepared by implementing partners.
Be a thought partner for the global SERI data, evidence and learning strategy.
Participate in SERI learning calls [regional & global].

Stakeholder engagement, external representation, and business development

SERI Business Development supported – including through meeting global brands and donors when they visit Vietnam and working with local brand teams to develop new opportunities.
Develop and maintain stakeholder network in Vietnam, and SERI representation to external audiences.
Organize annual SERI members meeting in Hanoi or Ho Chi Minh City.
Support the team in the design of projects and programs including drafting concept notes for funding opportunities in Vietnam.

Payment Schedule

The contractor will submit a monthly invoice with all the days worked for the month and what activities were performed per deliverable. SERI will issue payment within 30 days of receiving the invoice. The consultant will be responsible for their own taxes and other statutory obligations.

Application Process and timeline:

Interested individuals must submit the following by Wednesday 25 June 2025 to: recruitment@RISEequal.org.

Cover letter with a summary statement of competencies in relation to the TOR.
Curriculum Vitae.
Daily rate and availability for this assignment.
Names and current contacts of 2 referees.

Confidentiality Statement and Intellectual Property Rights

All data and information received from BSR for this assignment are to be treated confidentially and are only to be used in relation to the execution of these Terms of Reference.

All intellectual property rights arising from the execution of these Terms of Reference are assigned to SERI, as part of BSR. The contents of written materials obtained and used in this assignment may not be disclosed to any third parties without the expressed advance written authorization of SERI.

SERI Vietnam Country Manager TOR June 2025

RISE Indonesia Country Coordinator

Download the full terms of reference

RISE is looking for a contractor to co-ordinate RISE’s operations in Indonesia. The contractor needs to have significant experience working with the garment, footwear and home textiles sector (or similar highly feminized sectors) to develop and deliver worker capacity programs that consider the needs of women. They need to be based in Jakarta and speak Bahasa.

RISE Indonesia

RISE has been present in Indonesia since 2011 through HERproject and Gap PACE programs, taking place mainly in Java. In 2025, RISE is working with 15 factories with 44,018 workers (81% women) in Java, which are delivered by two implementing partners, and a further 57 factories are being supported through the RISE licensee model. RISE works closely with global brands and buyers based in Indonesia, and with key stakeholders including founding partners, CARE, Better Work and Gap.

The Indonesia co-ordinator will work closely with the program team within RISE and will be initiative’s contact in Indonesia which includes co-ordination of all RISE activities within Indonesia. The Indonesia co-ordinator will be responsible for timely and high-quality program delivery and project management, and for local relationship management.

SCOPE OF WORK

The role includes the following specific responsibilities.

1 - Program delivery & local partnership management:

Working closely with local expert partners to ensure programs are delivered on time, and utilizing RISE tools and materials.
Visiting factories and participating in key program activities, and provide support/guidance to factory management and local partners where needed.
Being the main contact point for troubleshooting program implementation at the factories by working with the local partners.

2 - Program Quality Monitoring:

Being responsible for ensuring that monitoring and evaluation activities are conducted at the highest level in Indonesia including overseeing data collection and analysis and interacting with the data platform.
Monitoring program quality and delivery by conducting interviews or meetings with key stakeholders (such as factory management, workers, peer educators, factory program coordinators), and sharing feedback for quality improvement with country/program lead.
Working with local partners to address any quality and delivery related challenges, which could include but not limited to trainings, worker outreach activities, IEC materials and curriculum adaption, and keeping Indonesia country lead or program lead updated.

3 - Stakeholder engagement, external representation, and business development:

Building, maintaining, and nurturing strong relationships with Indonesia-based RISE members, and ensure that the key contacts of RISE members are in the loop of communications about program implementation.
Keep close contact with external partners such as local RISE partners, workplace management and other key industry stakeholders, such as RISE Founding members, local experts, unions and women’s association.
Introducing RISE programs and program impacts in locally held events to strengthen RISE presence in Indonesia.
Supporting the country lead & program lead in developing business opportunities for Indonesia where needed.

4 - Team Collaboration:

Working closely with the Indonesia country lead & program lead to share and discuss insights, challenges and opportunities related with Indonesia-based programs.
Supporting and coordinating RISE team visits to Indonesia
Sharing learning across a wider team to ensure that activities link up from an impact perspective and have a degree of standardization between them.

DELIVERABLES

The planned work is expected to take place July 2025 – March 2026:

1 - Program delivery

On-time and within budget delivery of Indonesia RISE workplace programs aligned with RISE program implementation guide;
A well-established communication pattern on program delivery with local partners, factory and RISE members;
A strong factory implementation tracking established which can track down the progress, challenges & highlights of each workplace program in Indonesia;
Participation in key program activities (e.g. kickoff meeting and closing, worker FGDs, or Licensee training of the trainers) and active engagement with workers, peer educators and factory management throughout these activities;
Troubleshooting challenges for program delivery with local partners and RISE team.

2 - Program Quality Monitoring

Regular Factory visits conducted and feedback collection conducted from key stakeholders (workers, peer educators, factory management) on the ground;
Worker stories & business case development through activities inside the factories or through working with local partners;
On-time quality issues flagging and solution discussion and implementation.

3 - Stakeholder engagement, external representation, and business development

Positive communications conducted and relationship built up with locally based RISE member representatives;
Events presentation/guest speaking/webinar presentation on behalf of RISE in Indonesia
Organize in country local events (for brands and suppliers) and support visits as needed;
Map, identify and maintain the relationship with key external stakeholders;

4 - Team collaboration

Strong partnership & relationship built up with local partners;
On-time reporting to country lead & program lead;
support provided in the regards of country visits of global RISE team, learning & best practices sharing, and program standardization.

EXPERIENCE AND EXPERTISE REQUIRED

A good understanding of the overall supply chain, esp. garment and textile industry, in Indonesia, and have strong knowledge of the needs of workers.
Rich experience in worker engagement and factory management engagement.
Strong communication and coordination skills.
Gender program expertise or experience is a strong plus.
Native Bahasa speaking, and fluent in English both in speaking and writing.
Good flexibility to travel, mainly domestic travelling to factories in different Java areas.

PAYMENT SCHEDULE AND TIMELINE

The Indonesia co-ordinator will submit a monthly invoice including all days worked for the month and what activities were performed per deliverable. BSR will issue payment within 30 days of receiving the invoice. The contractor will be responsible for their own taxes and other statutory obligations.

The initial contract will be July 2025 – March 2026 for a max of 165 days (pro rata). The contract will be reviewed in early 2026 for extension, funding dependent.

APPLICATION PROCESS

Interested individuals must submit the following by 15 June 2025 to recruitment@riseequal.org

Cover letter with a summary statement of competencies in relation to the TOR
Curriculum Vitae
Daily rate and availability for this assignment
Names and current contacts of 2 referees.

CONFIDENTIALITY & INTELLECTUAL PROPERTY

The Indonesia co-ordinator is expected to maintain the confidentiality of all programs related information. All reports, data and other materials generated by the contractor will be the property of RISE/ BSR.